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How bg1111 Handles Your Personal Information

When you open an account with bg1111, you share certain personal details with us — and we take that seriously. This page explains exactly what we collect, why we collect it, and how we keep it secure, including data linked to your bKash, Nagad…

Data collected only as neededbKash, Nagad, Rocket wallet data protectedNo data sold to third partiesAccount access depends on local lawYou can request data changes
bg1111 How bg1111 Handles Your Personal Information
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply practical, layered measures to protect the information attached to your account. Here is how each area works in practice — from how cookies function on your device to what happens when you ask us to delete your data.

Cookies and Session Data We use cookies to remember your login state and preferred language. You can clear cookies through your mobile browser settings at any time, though this will end your active session.
Account Security Measures Your account is protected by OTP verification sent to your registered mobile number. We also monitor for logins from unfamiliar devices and flag them before access is allowed.
Data Retention Policy We keep your account data for as long as your account is active and for a period after closure as required by applicable rules. Payment records linked to bKash or Nagad are retained for reconciliation purposes.
Requesting Changes or Deletion You can request a correction or deletion of your personal data by contacting support. We will process your request and confirm the outcome within a reasonable timeframe via your registered contact.
REACH OUR TEAM

Contact Us About Your Privacy

If you have a question about how your data is used, want to update personal details on your account, or need to raise a privacy concern, our support team is here to help. You can reach us through live chat directly on the site, by email, or through the in-app messaging option on your mobile device. We aim to respond to all data-related requests promptly.

Live Chat Open the chat widget on any page of the site. Describe your privacy concern and our team will walk you through the steps to update or review your account data.
Email Support Send your data request or privacy query to our support address. Include your registered phone number — bKash, Nagad, or Rocket — so we can locate your account quickly.
In-App Messaging If you access bg1111 through your mobile browser, use the account menu to find the message centre. Privacy requests submitted there are tracked and timestamped automatically.

Frequently Asked Questions About Your Privacy

These are the privacy questions we hear most often. If yours is not covered here, reach out through live chat or email and our team will follow up directly.

We collect your name, phone number, email, and payment wallet details such as your bKash or Nagad registered number. Device and browser data is also collected automatically for security purposes.

Your wallet number is only shared with payment processors who handle the technical side of your deposit or withdrawal. It is never sold or passed to marketing parties under any circumstance.

Contact our support team through live chat or email. Provide your current registered number and the new one. We verify both before making any change to your account record.

Yes. Send a deletion request via email or in-app messaging. We will process it and confirm completion. Some records may be retained as required by applicable rules before full deletion is applied.

We use cookies for session management and language preferences. You can disable or clear cookies through your mobile or desktop browser settings. Disabling them may affect your login continuity.

Account data is held while your account is active and for a period after closure. Transaction records linked to Rocket, Nagad, or bKash payments are kept for reconciliation as required by applicable rules.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.